FAQS

When choosing an esthetics salon, what should I be looking for?
Cleanliness, friendliness, a professional attitude, knowledgeable staff who stand behind their work, affordability, health-conscious beauty products and an enjoyable ambience!

How will I know that the instruments used on me are clean?
You should be able to ask if you can check the instruments first. The most unsafe instruments tend to be cuticle cutters, nail clippers, blackhead removal extractors, and pedicure and manicure files.

If I have a skincare reaction, what should I do?
Call the spa right away and ask to speak to an esthetician who will give you information and advice.

How long does hair have to be prior to waxing?
Make sure that your hair is at least ¼ inch prior to waxing (ideally ½ inch for Bikini wax). Please link to our pre-waxing and post-waxing care information on our Waxing page under Services. You will find many tips to help you prepare your skin for waxing and care for it afterwards.

How long should I wait for my pedicure polish to dry before I put on my shoes?
For a complete dry, we recommend one full hour. It is still best to bring an open-toe shoe to wear after your pedicure.

I have really pale eyelashes and mascara doesn’t stay on very well. Do you have any advice?
Please consider our eyelash and eyebrow tinting services! For a very small price, we will enhance your beauty with “naturally” dark eyelashes and eyebrows.

Do I need Parental Consent?
If you are under 16 we will require you to be accompanied by a parent or guardian to your first appointment to fill out a Client Intake Form!

What if I need to cancel my appointment?
Things happen and we do understand, we kindly ask you to give us at least 24h notice!
Appointments may be cancelled or changed online up to 24h before your appointment or just give us a call! If you have more than 3 “no-shows” on your file, we’ll require you to pre-pay for your services! We ask to please respect our time as we will do the same.

I am running late, what now?
Please give us a call as soon as possible! We will always do our best to accommodate!
We might have to reschedule your appointment or will only be able to do a partial service, depending on how much time we have left in your appointment and when our next client is scheduled to arrive.

Do I have to pre-pay for my services?
Services of 1 hour or longer will be held only by pre-authorization!

Owners message: Our clients satisfaction is very important to us, so if you are unhappy with any services you received, please notify us within 3 days and we will make it right!