1. How long do your treatments take?
Please check our services list for full treatment price & duration.

2. How early should I arrive at my appointment?
At the moment maximum 5 minutes early as space is limited due to occupancy restrictions.

3. Is it okay to be on my phone whilst at the Salon?
We would appreciate it if you refrained from being on your device whilst in treatment as this may be an obstruction from the member of staff; we like to keep open communication between our guest and the esthetician to ensure the best treatment possible.

4. What if I am not satisfied, what should I do?
We do our utmost to ensure our customers feel satisfied and valued as our guests, therefore if you have any concerns over your treatment please do not hesitate to reach out to the spa manager by calling or emailing directly.

5. What if I am running late?
Call us immediately and we will try to accommodate you as best we can, however, please note that we have to adhere to the covid policies at the moment therefor our schedule is, unfortunately, less flexible.

6. How long are gift certificates valid for?
It is unlawful for gift certificates to have an expiry date in Canada.

7. Can I use the restroom during a treatment?
Of course, although we do recommend that you try to use the restroom right before going into your treatment so that you can enjoy the full experience uninterrupted.

8. Are taxes included in the price list?
Taxes are not included in the price list.

9. I’m on my period. Can I still get a wax?
As long as you feel comfortable. All that we ask is that you wear a tampon or cup, and to ensure that you change this right before your appointment to minimise the risk of leakage during your appointment. Please note that some women are more sensitive during their period therefore there is a chance that it may be more painful during this time.

10. I’m pregnant, can I still get a wax?
Generally speaking, it is safe to wax during pregnancy, however, we will note that your skin might be considerably more sensitive during this time and there is a chance of developing certain skin conditions in which case we would not recommend waxing. If you are unsure, please speak to your doctor.

11. How long does the length of my hair need to be?
The recommended length is 1/4inch or the length of your eyelashes!

12. Is it painful to get waxed?
Everybody has a different tolerance to pain, so this is subjective. If you have a lower pain threshold, we suggest that you take a painkiller about 2 hours before your appointment. We will note that the more frequently you get waxed, the less painful it becomes (typically).

13. Is the bottom included in the Brazilian wax?
No, the full bottom is not included in the Brazilian, however, we do wax between the cheeks for this treatment.

14. Do you double dip?
Definitely not! We believe our guests deserve the highest hygiene standards and we comply with BC guidelines for personal service establishment and with the Beauty Council as well as having the Covid19 guidelines of Work Safe BC.

15. What kind of wax do you use?
We use Italian Pink Cream wax (soft wax) that has Titanium Dioxide, creating a texture that glides easily onto the skin and leaves it soft, sleek, and hair-free. This wax is perfect for those who are extra-sensitive, dry, and/or tanned skin with less chance of irritation. This pink wax ‘grabs’ onto the hair and less onto the skin making the hair-removal process more effective and also less painful. We also have Stain Smooth Pebble Wax titanium blue (blue wax) and Satin Smooth Pebble Wax Calendula Gold with Tea Tree Oil.

16. What is the difference between waxing and threading?
In threading, a thin cotton or polyester thread is doubled, then twisted. It is then rolled over areas of unwanted hair, plucking the hair at the follicle level. Unlike tweezing, where single hairs are pulled out one at a time, threading can remove short rows of hair. Advantages cited for eyebrow threading, as opposed to eyebrow waxing, include that it provides more precise control in shaping eyebrows and that it is gentler on the skin.

17. What should I wear to my bikini waxing appointment?
We provide a disposable towel for your convenience and we recommend wearing comfortable underwear post-treatment.

18. How long will brow/lash tint last?
Most tints last between 2-3 weeks, however, this does vary from person to person.

19. How long does gel polish last?
Gel polish lasts on average between 2-3 weeks (sometimes longer), unless you are very active – in which case you may see wear and tear, and you may notice they start to grow out.

20. How long does regular polish last?
This depends on the wear and tear, but generally 5 to 7 days, before it starts to chip.

21. Does the lamp used in the gel polish hurt?
Most people do not feel anything when curing their gel nails with the lamp, however some people may feel a tingling sensation the first time they use this. If you feel discomfort or pain at any time, please do let us know immediately.

22. What footwear should I wear for my pedicure?
Please bring your own flip flops or open sandals to ensure the nail polish can dry completely and not be smudged.

23. What if i’ve never had a facial before…what’s involved?
Please click here to view our facial treatments to see what is involved.

24. What should I wear for the facial?
Wear whatever you feel comfortable in, we will provide you with a gown to wrap your upper body.

25. Do I have to remove my makeup before coming in for a facial?
We will wash the makeup off for you, however we do recommend that you avoid wearing heavy makeup on the day of your facial.

26. Will I be able to wear makeup after a facial?
We do not recommend that you wear makeup right after a facial, however it is recommended to wear a light mineral sun defence powder to protect you from harmful UV lights.